CareersHelp Desk Specialist

Help Desk Specialist

Position Information

Location: Dothan, AL

Department: Technical Support

To apply for this position or request more information, email us at


  • Work with professional individuals on products specific to the transportation industry for school buses, mass transit trains and buses, law enforcement vehicles, and locomotives
  • Troubleshoot customer issues with products and software
  • Assist with customer returns
  • Communicate effectively with customers to diagnose the problem in a timely manner
  • Communicate with other internal departments to handle the customer's technical needs
  • Be self-motivated, punctual, professional and dependable

Experience/Skills Preferred

  • Help Desk Support with IT experience
  • High school or equivalent

Job Type

Full-time, on-site (no remote work or travel)


  • 8 hour shift
  • Monday through Friday
  • 8AM to 5PM


  • 401(k) and profit-sharing plan
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid Time Off (PTO)
  • Competitive pay
  • Holiday pay
  • Paid training and development

Background Investigation Statement

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

**It is highly suggested that you submit a cover letter with your application due to the high volume of applicants. You can also send a cover letter and resume directly to**

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