Help Desk Specialist

Position Information

Location: Dothan, AL

Department: Technical Support

Responsibilities

• Work with professional individuals on products specific to the transportation industry for school buses, mass transit trains and buses, law enforcement vehicles, and locomotives
• Troubleshoot customer issues with products and software
• Assist with customer returns
• Communicate effectively with customers to diagnose the problem in a timely manner
• Communicate with other internal departments to handle the customer's technical needs
• Be self-motivated, punctual, professional and dependable

Experience/Skills Preferred

• Help Desk Support with IT experience
• High school or equivalent

Job Type

Full-time, on-site (no remote work or travel)

Schedule

• 8 hour shift
• Monday through Friday
• 8AM to 5PM

Benefits

• 401(k) and profit-sharing plan
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off (PTO)
• Competitive pay
• Holiday pay
• Paid training and development

Background Investigation Statement

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation, including but not limited to information obtained from social media and other Internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.