Responsibilities

• Assist outside sales reps in identifying and meeting needs of current and prospective customers under the direction and supervision of the Director
• Maintain daily contact with outside sales reps to inform and assist with customer requests
• Develop and maintain knowledge of extensive technology-based product line
• Research potential customer prospects by territory
• Initiate contact with prospective customers to aid outside sales reps in developing new business
• Communicate with outside sales reps and customers to determine desired products to be quoted
• Create and distribute product quotes to customers
• Review and approve quotes and orders when Director is unavailable or workload permits
• Submit orders to Processing with Director's approval.
• Track and confirm daily orders are submitted and verify all is approved.
• Field questions and problem solve when Director is unavailable.
• Maintain and update Inside Sales and Bid departments' Standard Operating Procedure (SOP), which includes emailing SOP updates, new information and reminders to both Inside Sales and Bid departments.
• Update and maintain all CSP records including inventory audit, demo info (if applicable), email backup, sales order, additional order info tracking needed and installation progress.
• Organize and track the product demo information, which includes contacting outside sales executives, recording updates, and scheduling follow-up as needed.
• Manage work load due to priority.
• Be a positive resource for all aspects of the department, working hand in hand with Director.
• Work with team members to assist in daily tasks.
• Attend and actively participate in monthly team leader meetings.
• Be a “right hand” for the Director, daily shadow, and train to gain better understanding of current processes and problem-solving methods.
• Step in and lead team when Director is unavailable or out of office
• Receive and distribute customer purchase orders for order fulfillment
• Assist Director with all RFP processes
• Contribute in team atmosphere to help maintain a high level of customer service in every customer interaction

Experience/Skills Required

• Basic proficiency in Microsoft Office and Adobe Acrobat
• Fast learner able to multi-task in fast-paced environment
• Ability to communicate effectively and professionally with customers and other employees
• Strong organization skills
• Dependability
• Strong work ethic
• High standards

Experience/Skills Preferred

• Customer service/inside sales: 2 years
• Administrative assistant or similar: 2 years
• Associate's degree
• Bachelor's degree

Job Type

Full-time, on-site (no remote work or travel)

Schedule

• 8 hour shift
• Monday through Friday
• 8AM to 5PM

Benefits

• 401(k) and profit-sharing plan
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off (PTO)
• Competitive pay
• Holiday pay
• Paid training and development

Background Investigation Statement

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

**It is highly suggested that you submit a cover letter with your application due to the high volume of applicants. You can also send a cover letter and resume directly to careers@angeltrax.com.**